Store Policy
DISTANCE SALES CONTRACT
This Agreement includes the following products/services that the BUYER (Consumer) wants to purchase by placing an order on the SELLER's reyhanip.com wholesale retail e-commerce website ("WEBSITE"), including the cases where the BUYER (Consumer) makes transactions with the application on his mobile device. ("Product/Products") regulates the rights and obligations of the parties regarding the sale-delivery to the BUYER and other matters. After the BUYER confirms this Agreement on the WEBSITE, the price and expenses of the Product(s) he ordered will be collected via the payment method he chose.
Article 1: PARTIES
SELLER: Nuray Arslan
Title :ReyhaN ip
Address:
Yavuz Selim mh. Cumhuriyet cad. no31 Turhal / SLAP
E-Mail: reyhanipbussines@gmail.com
BUYER (CONSUMER):
Name, Surname/Title:
Address:
Telephone :
Email :
CONTRACT SUBJECT PRODUCT, PRICE, PAYMENT AND DELIVERY
Delivery Information, including the Type and Type, Quantity, Brand/Model/Color, Unit Price(s) and Sales Price of the Products (goods/services), Payment (collection) Information and the delivery location notified by the BUYER, are as stated below. The cargo company that will make the delivery does not have a branch in the BUYER's location In this case, the BUYER must collect it from another nearby branch to be notified by the SELLER (Necessary information in this regard will be given to the BUYER by e-mail/mail, SMS or telephone). Other delivery-related issues are set out in Article 7 of the Contract below.
PRODUCT
UNIT PRICE (TL)
PIECE
TOTAL (TL)
Product, Color etc.
____ TL
___ TL
Total of gift voucher / Coupon / _______ used
___ TL
Order processing and shipping fees
___ TL
ORDER PAYMENT TOTAL (VAT included)
_____ TL
Payment (Collection) Information
Payment Method-Mean: (Credit Card / Credit Card or Cash Collection at the Door)
[Card Type Visa....
Card number ....
Payment Credit Card...
Installment/Single Payment by Credit Card.
Total amount ... ]
Delivery Information :
Name, Surname/Title:
Address:
Telephone :
Email :
Billing Information :
Name, Surname/Title:
Address:
Telephone :
Email :
ISSUES ON WHICH THE BUYER IS INFORMED IN PRIOR
BUYER acknowledges and confirms that he/she has been informed about the following issues by seeing and reviewing all general and specific explanations on the relevant pages and sections of the WEBSITE, before this Agreement is accepted and established by the BUYER on the WEBSITE and before the BUYER enters into the order and payment obligation.
- SELLER's title and contact information and current identification information,
- Appropriate tools-methods for correcting incorrectly entered information and the stages of the sales transaction when purchasing the product(s) from the WEBSITE,
- Confidentiality, data use-processing and electronic communication rules applicable to the BUYER information applied by the SELLER, as well as the permissions given by the BUYER to the SELLER in these matters, the legal rights of the BUYER, the rights of the SELLER and the procedures for exercising the rights of the parties,
- Shipping restrictions stipulated by the SELLER for the products,
- The payment method-tools accepted by the SELLER for the Product(s) subject to the contract, the basic features of the Products, the total price including taxes (the total price to be paid by the BUYER to the SELLER, including related expenses),
- Information about the procedures regarding the delivery of the products to the BUYER and transportation-delivery-cargo costs,
- Other payment/collection and delivery information regarding the products and information regarding the performance of the Agreement, commitments and responsibilities of the parties in these matters,
- Products and other goods and services for which the BUYER does not have the right to withdraw,
- In cases where the BUYER has the right of withdrawal, the terms, duration and procedure of using this right, and the BUYER will lose his right of withdrawal if the right is not exercised in due time,
- For Products with the right of withdrawal, if the Product is damaged or changed due to not being used in accordance with the usage instructions, normal operation or technical specifications within the withdrawal period, the BUYER's withdrawal request may not be accepted and in any case, the SELLER will be responsible to the SELLER. In such cases, it may collect an amount it deems appropriate according to the defect or change in question, by deducting it from the refund to be made to the BUYER,
- In cases where the right of withdrawal exists, how the Products can be returned to the SELLER and all related financial issues (including return methods, costs and refund of the Product price, and discounts and deductions that can be made for the reward points earned/used by the BUYER during the return),
- If the BUYER is a legal person, he/she has the right of withdrawal, especially the right of withdrawal, for the Products purchased for commercial or professional purposes (for example, bulk purchases are considered to be of this nature in any case). cannot exercise "consumer rights",
- According to its nature, since this Agreement and all other sales conditions included in this Agreement are approved and established by the BUYER on the WEBSITE and then sent to the BUYER by e-mail, it can be stored and accessed by the BUYER for a period of time requested, and the SELLER can keep it for three years. that he can hide.
- In case of dispute, the BUYER can submit his/her complaints to the SELLER using the contact information and legal applications to the District/Provincial Arbitration Committees and Consumer Courts in accordance with the relevant provisions of Law No. 6502.
RIGHT OF WITHDRAWAL
BUYER has the right to withdraw from this Agreement within fourteen (14) days from the date of receipt of the Product, without giving any reason and without paying any penalty.
However, legally There is no right of withdrawal in contracts regarding the following goods/services, even if they have not been used/used:
a) Goods prepared in line with the BUYER's special requests or his personal needs (including those made special for the person/personal needs by making changes or additions, special Products imported/procured from within the country or abroad based on the BUYER's order)
b) cosmetics etc. and chocolate etc. Goods that are perishable or may expire quickly, such as foodstuffs
c) cosmetics, swimwear, underwear products, etc. Goods whose protective elements such as packaging, tape, seal, package etc. have been opened after delivery and whose return is not suitable for health and hygiene reasons
d) goods that are mixed with other products after delivery and cannot be separated due to their nature
e) Protective elements such as packaging, tape, seal, packet, opened books, CDs, DVDs, audio and video recordings, software, etc. All kinds of digital content products and computer consumables; vi) all services performed instantly in electronic environment and all kinds of intangible goods delivered instantly to the consumer
f) goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller/provider,
g) periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement
h) services that must be carried out on a certain date or period, such as accommodation, goods transportation, car rental, food and beverage supply and leisure time services for entertainment or recreation purposes.
i) Services started to be performed within the right of withdrawal period with the approval of the BUYER, and
j) other goods and services generally accepted outside the scope of distance sales in accordance with the relevant legislation and the BUYER Cases where purchases are made for commercial/professional purposes.
In cases where the right of withdrawal is possible, the BUYER, If the product is not used in accordance with its operation, technical specifications and usage instructions within the withdrawal period, it is legally responsible for any changes or deteriorations that occur. Accordingly, BUYER may lose his right of withdrawal if there is any change or deterioration due to not using the Product in accordance with the usage instructions, technical specifications and operation until the date of withdrawal; In cases where it is accepted by the SELLER, a discount is made from the price of the Product to be returned up to the change / deterioration.
In cases where there is a right of withdrawal, it is sufficient for the BUYER to send a clear notification to the SELLER (verbally/in writing to the contact addresses specified above) within the legal 14-day period that he/she has exercised his/her right of withdrawal. If the right in question is exercised within the period, the Product must be sent to the above address of the SELLER within a maximum of ten (10) days, at the BUYER's expense. If a contracted cargo company for product returns is specified on the WEBSITE, the BUYER can send the Product from a branch within or outside the District, in which case the BUYER will not be charged.
In this return process, the Product must be delivered complete and undamaged, including its box, packaging and standard accessories, if any. In addition, in accordance with tax legislation, in cases where a Return Invoice is required to be issued by the BUYER by law, the following section regarding the return will be filled in and signed on the invoice to be returned together with the Product. Order returns whose invoices are issued on behalf of institutions (legal entities) will not be accepted unless a Return Invoice is issued).
"The address to which the product will be returned, the SELLER's address / the address of the cargo company to which it was delivered for return."
Provided that the above-mentioned requirements are fulfilled by the BUYER, within 14 days from the date of withdrawal notification to the SELLER, the price of the Product and, if any, the delivery costs of the Product to the BUYER will be paid to the BUYER in accordance with the payment instrument used when purchasing the Product. is refunded.
The legal rights and responsibilities of the BUYER regarding the Products after the withdrawal period and the rights and obligations of the SELLER from the BUYER, including contractual and legal collection-setoff rights, including those related to reward points, are also present and valid.
6-SECURITY-PRIVACY, PERSONAL INFORMATION, RULES REGARDING ELECTRONIC COMMUNICATIONS AND INTELLECTUAL PROPERTY
The privacy rules-policy and conditions, the current principles of which are stated below, apply to the protection, confidentiality, processing-use, communications and other matters of information on the WEBSITE.
6.1. Necessary precautions for the security of the information and transactions entered by the BUYER on the WEBSITE are taken by the SELLER In the system infrastructure, it is taken within today's technical possibilities according to the nature of the information and transaction. However, since the information in question is entered from the BUYER's device, it is the BUYER's responsibility to take the necessary precautions, including those regarding viruses and similar harmful applications, to ensure that it is protected by the BUYER and cannot be accessed by unrelated persons.
6.2. The SELLER uses the information obtained during the BUYER's membership and shopping on the WEBSITE.by its current and future subsidiaries, affiliates, partners, successors and/or third parties/organizations designated by them provision of various products/services and for all kinds of information, advertising-promotion, promotion, sales, marketing, store card, credit card and membership applications, electronic and other commercial-social communications can be recorded, printed/magnetic, indefinitely or for a period to be determined by the mentioned ones and their successors. It can be stored in archives, updated when deemed necessary, shared, transferred, transferred, used and processed in other ways. These data may also be forwarded to the relevant Authorities and Courts when required by law. BUYER consents and allows the use, sharing, processing of his current and new personal and non-personal information, in accordance with the legislation on the protection of personal data and electronic commerce legislation, within the scope above, and to make commercial and non-commercial electronic communications and other communications.
6.3. BUYER may stop data use, processing and/or communications at any time by contacting the SELLER through the specified communication channels. According to the BUYER's clear notification on this matter, personal data processing and/or communications to the party are stopped within the legal maximum period; In addition, if he wishes, his information, other than what is legally required and/or possible to be preserved, will be deleted from the data recording system or anonymized so that his identity cannot be determined. If the BUYER wishes, the transactions related to the processing of his personal data, the persons to whom it is transferred, correction of it if it is incomplete or inaccurate, notification of the corrected information to the relevant third parties, deletion or destruction of the data, objection to the emergence of a result against him by analyzing it with automatic systems, objection to the emergence of a result against him, the data being contrary to the law. You can always contact the SELLER through the above communication channels and get information on issues such as compensation in case of loss due to processing. Applications and requests regarding these matters will be fulfilled within the legal maximum periods or may not be accepted after the legal justification is explained to the party.
6.4. Regarding all kinds of information and content of the WEBSITE and their arrangement, revision and partial/full use; According to the SELLER's agreement, except for those belonging to other third parties; All intellectual-industrial rights and property rights belong to the SELLER and ReyhaN ip.
6.5. SELLER reserves the right to make any changes it may deem necessary regarding the above issues; These changes become valid as soon as they are announced by the SELLER on the WEBSITE or other appropriate methods.
6.6. Other sites accessed from the WEBSITE have their own privacy-security policies and terms of use, and the SELLER is not responsible for any disputes that may arise and their negative consequences.
7-GENERAL PROVISIONS
7.1. The product subject to the contract is delivered to the BUYER or the third party/organization at the address indicated on the WEBSITE, on the basis specified below, provided that the legal 30-day period is not exceeded.
SELLER sends and delivers the Products through the contracted cargo company. If this cargo company does not have a branch in the BUYER's location, the BUYER must receive the Product from another nearby branch of the cargo company notified by the SELLER.
Products in stock are delivered to the cargo within three (3) business days at the latest from the order date. However, if there are campaign Products in the same order, the campaign is expected to end and then, within 3 (three) business days at the latest, all ordered Products are given to the cargo company to be delivered to the person and address specified by the CONSUMER during the order. Cargo Companies deliver the shipments received from the SELLER to the BUYERS within an average of 3 (three) business days under normal conditions, depending on their distance.
7.2 In general and unless expressly stated otherwise, delivery costs (shipping fee, etc.) belong to the BUYER. The SELLER may not reflect all or part of the delivery costs to the BUYER, depending on the campaigns it carries out at the time of sale and the terms of which are announced on the WEBSITE.
7.3. If the BUYER is not personally present at the address at the time of delivery of the products and the people at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation in this regard. If there is no one at the address to receive the delivery, it is the BUYER's responsibility to contact the cargo company and track the shipment of the products. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery.
In these cases, any damages arising from the BUYER's late receipt of the Product and the expenses incurred due to the Product waiting in the cargo company and/or returning the cargo to the SELLER also belong to the BUYER.
7.4. The BUYER is responsible for checking the Product upon receipt and, if he sees a problem with the Product caused by the cargo, not to accept the Product and to file a report with the Cargo company official. Otherwise, the SELLER will not accept responsibility.
7.5. The BUYER must have paid the price in full before receiving the Product, unless otherwise stipulated in writing by the SELLER. In cash sales, if the Product price is not paid in full to the SELLER before delivery, and in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product.
If, for any reason after the delivery of the product, the Bank/financial institution to which the credit card was used does not pay the price of the Product to the SELLER or requests a refund of the price paid, the Product will be returned to the SELLER by the BUYER within 3 days at the latest. If non-payment of the product price is due to a fault or negligence on the part of the BUYER, shipping costs will be covered by the BUYER. All other contractual and legal rights of the SELLER, including tracking that it will receive the Product price without accepting the return, are reserved separately and in any case.
In order to avoid any hesitation; The BUYER must pay the sales price via credit card, installment card, etc. from banks (including financial institutions). In cases where payment is made via , all opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales that take place within this framework and for which the SELLER collects the price all at once or gradually are not credit or installment sales for the parties of this Agreement, they are cash sales. The SELLER's legal rights in cases where sales are legally considered to be installment sales (including the rights to terminate the contract if the installments are not paid and/or demand payment of the entire remaining debt together with default interest) are available and reserved within the framework of the relevant legislation. In case of default by the BUYER, default interest is applied at the monthly rate as stipulated by the applicable laws.
7.6. If the Product cannot be delivered within the legal maximum period of 30 days due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the emergency.
7.7. If it is understood that the SELLER cannot supply the Product subject to the Contract, it can supply another good/service with equal quality and price, provided that it clearly informs the BUYER in accordance with the law within three (3) days from the date of learning of this situation and obtains its verbal/written approval. and is thus deemed to have fulfilled its commitment regarding the Agreement. The BUYER is free in all respects to give or not give the approval in question, and in cases where he does not give approval, the contractual-legal provisions regarding order cancellation (Termination of the Agreement) shall apply.
7.8. In order cancellations and contract terminations, including contract-lawful withdrawals, if the Product price has been collected, it will be refunded to the BUYER within a maximum of 14 days. The requirements of the following rule are reserved. The refund is made in accordance with the payment instrument used by the BUYER to pay the Product price to the SELLER. For example, in credit card payments, the refund is made by refunding the BUYER's credit card and the product amount is returned to the relevant bank within the same period after the order is canceled by the BUYER; Since the reflection of this amount to the BUYER's accounts after the refund of this amount to the bank is made by the SELLER is entirely related to the bank transaction process, the BUYER accepts that it will not be possible for the SELLER to intervene and take responsibility for possible delays (banks' process of reflecting the refund to the BUYER's account usually takes up to three weeks). ).
The SELLER has and reserves the right to set off, discount and reduce the amount to be refunded, arising from this Agreement and the law. BUYER's legal rights are also reserved and available in cases where the Contract is terminated by the BUYER due to the SELLER's failure to perform.
7.9. BUYER may communicate his/her demands and complaints regarding the product and sales to the SELLER verbally or in writing by contacting the SELLER communication channels in the introduction part of the Contract.
7.10. Some of the matters written in Article 3 above may not be included in this Agreement due to their nature; However, they are included in the Preliminary Information seen/approved by the BUYER on the WEBSITE, as well as in the sales stages or general information pages/sections of the WEBSITE, depending on their interest.
7.11. Since the BUYER is sent to the e-mail address he notified after his acceptance, he can access and review the said Information and this Agreement at any time by saving and storing the said e-mail on his device. On the other hand, it is kept in the systems of the SELLER for three years.
7.12. SELLER records (including records on magnetic media such as computer-voice recordings) constitute evidence in resolving any disputes that may arise from this Agreement and/or its implementation; The rights of the parties arising from the relevant mandatory legal regulations in this regard are valid and reserved.
BUYER'S LEGAL APPLICATIONS - COMPETENT JUDICIAL AUTHORITIES
In case of disputes that may arise from this Agreement, the regulations determined and announced every year by the Ministry of Customs and Trade in accordance with the law. Provincial and District Consumer Arbitration Committees are authorized within the monetary limits, and Consumer Courts are authorized in cases exceeding these limits. In this context, the BUYER may apply to the Arbitration Committees and Consumer Courts in his or, if he wishes, the SELLER's place of residence.
BUYER acknowledges that he has read all the conditions and explanations written in this Agreement and in the order-contract preliminary information (on the WEBSITE), which forms an integral part, the basic features of the Product(s) subject to sale, sales price, payment method, delivery conditions, SELLER and all other preliminary information regarding the Product subject to sale, the right of withdrawal, personal information, electronic communication and reward points conditions, including all matters written in Article 3 of this Agreement, and that he/she has seen all of them electronically on the WEBSITE, and Again, by giving confirmation-approval-acceptance-permission to all of these electronically, he accepts and declares that he accepts the provisions of this Agreement by ordering the Product.
Both the preliminary information in question and this Agreement are sent to the above e-mail address notified by the BUYER to the SELLER, and the confirmation of receipt of the order along with the order summary is also included in the said e-mail.
Payment Methods
IYZCO infrastructure is used in our web store and your card information is not recorded in our system.
